Shipping & returns

Order processing

All orders are prepared in small batches to maintain quality and consistency.

• Orders are typically processed within [1–3 business days]

• Processing times may vary during holidays or high-demand periods

• Once your order is prepared, it will be shipped using the selected delivery method

You will receive a confirmation email once your order has been shipped.

Shipping

We currently ship within the United States.
Free local delivery is available in Queens, Manhattan, and Brooklyn.

• Shipping times vary based on location and selected method

• Estimated delivery times are provided at checkout

• We are not responsible for delays caused by carriers or unforeseen circumstances

Please ensure that your shipping information is accurate at the time of purchase. We are not responsible for orders shipped to incorrect addresses.

Freshness & care

Our bread pudding is made fresh and packaged to preserve quality during transit.

For the best experience:

• Enjoy promptly upon arrival

• Follow any included storage instructions

Returns & refunds

Due to the perishable nature of our products, all sales are final.

We do not accept returns or exchanges. However, your experience matters to us.

Damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number

• A brief description of the issue

• Photos (if applicable)

We will review your request and work with you to make it right.

Order changes & cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed.

If you need assistance, please contact us as soon as possible:
heritagebreadpudding@gmail.com

Questions/contact

For any questions about shipping or your order, reach out to us at:
heritagebreadpudding@gmail.com